Powerful Phrases for Effective Customer Service (Pocket)
avRenee Evenson
ISBN: 9780814420324 - UTGIVEN: 2012-09-12Presents seven hundred phrases intended to convey courtesy, warmth, and assurance that can be used in fifty different scenarios of dealing with challenging customers and fixing employee-caused problems.[...]
Powerful Phrases for Dealing with Difficult People (Pocket)
avRenee Evenson
ISBN: 9780814432983 - UTGIVEN: 2013-10Incompetent, lazy, spotlight-hogging, whiny, backstabbing, avoidant - there's no end to the personality challenges that impede workplace relationships. But interacting effectively with employees, colleagues, and bosses is essential for success. With Powerful Phrases for Dealing with Difficult People[...]
Award-Winning Customer Service: 101 Ways to Guarantee Great Performance (Häftad)
avRenee Evenson
ISBN: 9780814474549 - UTGIVEN: 2009-09Delivering top-of-the-line customer service is Job #1 for most companies, an important factor in keeping profits high and customers coming back. Customer service problems can damage not just a company's reputation but its bottom line, so for busy managers -- and business owners with little time to s[...]
